Frequently Asked Questions

Health & Safety

Ensuring the health and well-being of our employees and guests is our most important priority.


Are there any changes to check in or check out?
Our check in/check out time remains the same however, we will try our best to accommodate early check in requests to reduce wait times and accommodate travel schedules.

Guests should adhere to the physical distancing in place in the lobby whilst checking in and checking out. ”Please wait here” foot placements will be situated in hotels where the floor coverings allow.

Sanitizing stations will be provided at the main entrance.

Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.

Each guest will receive a welcome letter, which will contain key safety information and an outline of the facilities available.

Elevator signage will advise that only 1 guest may travel per elevator unless related.

Are there any changes to my room?
Certain items will be removed from your room such as notepad and pens, laundry bag, information folder and water in the minibar.

Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)

Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request

We will not be operating a mini bar service however items will be available at the bar and in the vending machine.

Tea and coffee making facilities will available in the room

Rooms will only be cleaned on request. We will provide clean, towels, sheets, toiletries on request. This is to safeguard our team and guests.

What additional cleaning protocols are being introduced?
Industry leading cleaning and sanitizing protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.


Where exactly is Gresham Belson Hotel?

The hotel is situated in between the Brussels International Airport (8km) and the City centre of Brussels.

How close is the city bus stop?

There is a bus stop just in front of the hotel that takes you right in to the city centre. And there is a bus stop only 1 km from the hotel that takes you the EU district and to Brussels airport.

How far is Brussels City Centre?

Brussels City centre is situated just 8 kilometres from the hotel.


Does the hotel have a car park?

The Hotel has an underground secured car park for up to 40 cars.


When can I check-in? What time is check out?

Your room is available for check-in from 3.00 pm, check-out time is 12.00 noon. If you are arriving early or would like a later check out time please contact us (additional charges may apply).

Is it possible to get a late checkout?

We offer late check out subject to business levels, please enquire at booking stage.

Do you have family rooms? Are cots for children available?

We have ample sized family rooms and family interconnecting rooms. In addition we offer cots, please request at booking stage.

Do you have triple rooms?

We have a limited selection of triple rooms with varying set ups. Please contact us for more details.

What is the hotel’s credit card policy?

All major credit cards are accepted.

Does the hotel provide international adaptors?

The hotel provides international adaptors, please request at booking stage or on check in.

Do you offer hairdryers in your guestrooms?

We provide hairdryers in all of our rooms.

Do you provide coffee makers in your guestrooms?

We provide coffee and tea making facilities in all of our rooms.

Do you provide irons and ironing boards for use during my stay?

We provide irons and ironing Boards on request.

Is the hotel air-conditioned?

The hotel is fully air conditioned and individually controllable.

Do you accept group bookings?

Yes, we do with pleasure! If you are reserving 5 or more rooms for your party please contact

Is the hotel accessible for people with disabilities?

We have do not have adapted rooms but all public areas including reception, and dining areas are wheelchair accessible.


Do you have a restaurant?

Hot breakfast is served each morning in the Dublin room. We do have a bar restaurant where we serve hot and cold dishes. There’s a large variety of restaurants within walking distance of the hotel. Please ask us and we would be happy to make recommendations.

What time is breakfast served?

Breakfast is served from 6.00 am to 10.00 am. During the weekend is the breakfast room open until 11.00 am.

Does the hotel accept pets?

Only guide dogs are permitted in the hotel.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

We are proud to inform you that our entire hotel is non-smoking.

Does the hotel have internet access?

The hotel provides high-speed internet access via Fibre, which is stable during the entire day.

Do your bathrooms have bath or shower?

All bathrooms are complete with shower and/or bath.

Does the hotel have room service?

Yes, we do have this service available from 07.00 am until 23.00 am. Please dial 3160 the day before you want to order breakfast with room service. In case you had like to order anything else than breakfast, please dial 3170.

Does the hotel have car parking?

Yes, we do have our own underground parking with camera surveillance. We have a special rate for our guests which is €21,00 for 24 hrs.

Are children allowed in Gresham Belson Hotel?

Yes, children are welcome to The Gresham Belson Hotel.